Frequently Asked Questions
Q: Are you FDA Registered
A: Yes we are FDA registered and state of Texas licensed
Q: We`re looking for private label/White label hair loss, acne treatment, skin lightening and some other products, do you provide this services:
A: Yes we do. We manufacture over-the-counter and generic prescription drug products for pharmaceutical companies and can definitely help you with that, but we require the distributor to have a valid pharmaceutical business license to manufacture the prescription drugs, but other products do not require business licenses.
Q: What is your minimum quantity and prices:
A: 50,00 for FDA-registered products and 25,000 for non-FDA registered
We will send you the price sheet by email for your review and if you have any questions you may follow up with us through email.
Q: How long have you been in businessSince 2005
Q: Do you ship overseas
Yes we do.
We provide all the legal document required to register the products as OTC drugs products in your country. Please note our hair loss treatment products are not basic minoxidil solution with water and propylene glycol only, they are therapeutic grade products with other intermediary active pharmacological ingredients that treats other causes of hair loss, such as scalp inflammatory disorder, cicatricial disorder, hormonal changes hair loss and androgenic hair loss issues. For registration documents required for foreign countries OTC drug registration we provide, please click here
Q: Do I need to register my products before the distribution
No
Q: Can you tell me more about FDA registrations
A: Yes, we`ll send you details by email
Q: What are your payment terms
We accept a 50% deposit through bank wire transfer or checks prior to the start of formulation and the balance is paid before shipping
Q: Can we schedule a zoom call to better understand your process
A: We answer all questions via email and when you`re ready to move forward, we will schedule a zoom call and show you our lab, our quality control and testing systems, and how products are made. But we do not answer questions by phone, this is because our investors want to read our conversations with our clients to access our performance.
Q: What are your quality control processes
A: Our water system is UV filtered by Reverse osmosis city water, ingredients we use are sourced from approved vendors and are retested prior to use. We have 3rd party equipment calibration, In-house quality assurance process validation, we conduct finished product potency and efficacy testing, finished product ingredients percentage retest, stability testing, and shelf life testing.
Q: Do you provide MSDS sheets for your products
A: Yes, all products come with a Certificate of analysis and MSDS sheet
Q: Who is the company owner
A: A couple of investors, they come in once in a while
Q: Do you provide label design
A: No, but we can introduce you to companies that can design your artwork
Q: What is your current lead period
A: 6 to 8 weeks but could be sooner than projected
Q: How do I order samples?
A: We do not make or sell samples. Samples are the actual products as listed on our website, you can use for sampling purpose. Individual samples of 0.5ml sizes are not available because the quantity is not enough for anyone to use for 30 days evaluation period. You would need a minimum of 6 volunteer users to test the products for 30 days before we can accept private label order, we need to make sure you have used the products, know how it works before ordering private label. Evaluating the products will help you determine the changes you would like to make to your product line.
Q: How long does it take to see result?
A: It depends on your skin, everyone is different and people responds differently to same regimen. Our product description is based on the the proven fact about the ingredients and result seen with volunteer testers. We therefore do not make any guarantee that what works for one person will work for the entire population. This is the reason we have varieties of products made with different ingredients, so you can always make your own individualized research on what is best for you.
Q: Which of your product is the best and fastest skin whitener?
A: All products are at their maximum potency, non of them is stronger than the other. You could however purchase the Alpha hydroxy quinone ingredient or the Tyrosinase Inhibiting Enzyme ingredient to help facilitate the effect of your product at 50% concentration.
Q: I was seeing result but for some days, looks like am darkening?
A: The skin receptors or any other receptor will downregulate after constant exposure to same agent. It`s time to change to a new product line to allow your skin time to rebulid new protein receptors for the former product.
Q: What is your return policy?
A: Please click here for details
Q: Do you offer Private label?
A: Yes, please see our private label detail page by clicking here
Q: Do you ship international, I live outside the United States?
A: Yes we ship worldwide. For item less than 4lbs, you may select 10-14 days shipping or express shipment. With parcel over 4lbs, we will contact you if additional charge is required for shipment. Sometimes DHL or USPS Express will charge additional fees for home deliveries in remote area, we will confirm shipping rate before processing your order.
Q: I am pregnant, can I use your products?
A: We advise Pregnant and nursing mothers, anyone with medical condition to always consult their physician before using any skin care products, or dietary products. Non of our products have been tested in pregnant humans, and cannot be used in making any medical evaluations.
Q: Do you offer business credit?
A: Yes we offer 12 months installment payment on approved businesses for franchise only
Q: I would like to open a skin care manufacturing lab, do you offer training
A: Yes we can help you set up your manufacturing plant to comply with regulation and authority requirements